What are the main issues faced by the user in the Ford service department?

I bought a F150 Raptor back in June and now my truck is leaking oil everywhere.

I had to take it to the dealership where I got it, but they said it would take a whole month just to diagnose the problem. What’s up with that?

They didn’t offer me a loaner since you need to schedule that ahead of time which makes no sense. I thought an oil leak should be a quick fix but it looks like I was wrong.

On top of everything, I have military training coming up soon and I can’t afford to miss it. This dealership really let me down.

Anyway, how can I speed up this wait time?

EDIT: Just to clarify, this is a Gen3 Raptor 3.5 EcoBoost. The leak is on the passenger side and is all over the skid plate in the mid to upper section of the truck.

Have you thought about calling your JAG? Those folks can be pretty persuasive

Ruby said:
Have you thought about calling your JAG? Those folks can be pretty persuasive

That’s a great idea

Zack said:

Ruby said:
Have you thought about calling your JAG? Those folks can be pretty persuasive

That’s a great idea

I had a bad experience with a former business partner who tried to take advantage of some enlisted tenants. The JAG got involved and he was ready to really let him have it. Lol

@Ruby
Lol nice. I’m enlisted too. Just sent off an email to them

Ruby said:
Have you thought about calling your JAG? Those folks can be pretty persuasive

100 percent agree.

You should reach out to Ford corporate customer service. They usually help out

Briar said:
You should reach out to Ford corporate customer service. They usually help out

Also, don’t hesitate to leave reviews about the dealership. Post on Google, Yelp, Facebook, and anywhere else you can think of. Be the squeaky wheel in a nice way

I remember when dealerships used to offer loaners for bigger jobs. Now? You either get nothing or have to pay for a rental and then hope they’ll reimburse you later

Reach out to FORD customer service. They’re usually pretty good at working with you. Just stay calm and be nice. Explain the situation and ask for a loaner. They might give you a rental if a loaner isn’t available

Consider hiring a lawyer and starting a lemon law case. You’ll be surprised at how fast your truck gets worked on

Russell said:
Consider hiring a lawyer and starting a lemon law case. You’ll be surprised at how fast your truck gets worked on

Most states require a minimum number of repair attempts before lemon laws kick in

@Anna
Usually it’s around three attempts or 30 consecutive days at the dealership

I understand your frustration but honestly, it’s not really the dealership’s fault. There just aren’t enough techs or mechanics right now.

Post-COVID, there’s a big shortage of mechanics and parts. Unfortunately, the customer ends up paying the price. At my dealership, servicemembers are prioritized, but not all places do this.

I know this doesn’t help much, just wanted to give you some insight

@Shane
I agree with everything in this comment. The build quality has really dropped, labor times are shorter, and many techs have left because of it.

@Shane
People who complain about not being able to hire often discover it’s a pay issue. It’s on the dealership for not having enough staff; they just choose not to pay fair wages.

@Shane
I believe dealerships are largely to blame. For years they’ve used unfair pay schemes and low rates for warranty work, which leads to constant turnover among staff.

I remember when I realized things changed from always getting upgraded loaners to getting scolded for even expecting a ride, much less a loaner. Then one of them road tripped my car for 400 miles

I wouldn’t buy a new vehicle without a Ford ESP plan. If you can afford it, get one online from FloodFord; they cover rental vehicles. Another option is to rent one and ask Ford customer service to pay for it.

I used to work at Ford, and if your vehicle runs, they won’t prioritize it until there’s available workshop time. A month wait is typical (I’m not in the USA, but we had about a three-week wait). Unless it’s a dead vehicle, you’ll be in the same line as everyone else. We had only three loaner cars, all booked out for over a month, so asking for one won’t help until your appointment. Trust me, those who book loaners can be really demanding if things don’t go their way. I’d recommend making your appointment and keeping an eye on the oil level. Or find a quieter dealership in a smaller town.