Thinking about buying a Ford, but I’ve had such good service at my Honda dealer that I’m hesitant. I went in for an oil change without an appointment, and it was going to take a while. I mentioned I’d take the bus to the mall, and they offered to Uber me there and back for free! They also send a little video from the mechanic showing what’s going on with your car, and I’ve had no issues getting loaners when needed.
Does Ford offer anything like this?
Depends on the dealership. Mine will pick up my car, service it, and drop it back off. Another one nearby offers shuttles, but they aren’t as reliable. Some send videos, some don’t. It’s hit or miss.
My Ford dealer was a nightmare. I had to walk two miles in 100° heat to pick up my car because they wouldn’t offer a ride.
They also refused to service my differential because it doesn’t have a drain plug (what?). And when I asked them to diagnose a satellite and GPS issue, they just said, ‘It could be the antenna, the wiring, or the API.’ So basically, they did nothing.
I also manage a fleet, and multiple Ford dealers have pulled shady moves to avoid warranty work. One dealership left a car outside waiting on a part, and mice chewed up the wiring harness. Took 12 months to fix, and they tried to bill us. Had to go to Ford corporate to get it handled.
Safe to say, I won’t be buying another Ford.
My Ford dealership is great. They pick up my car from my work, service it, and drop it back off. I just pay when I get off work. They also wash my car or give me a free car wash voucher.
They gave me a brand new loaner for two weeks with no hassle, but getting updates on the repair was painfully slow.
Ford service is a disaster. My Explorer has been in the shop for over six months. They’ve done $20K worth of warranty repairs, and the car still shakes above 60 mph.
I told them about the issue, and they said their technician won’t drive over 60 mph to diagnose it.
If your service advisor isn’t in, they literally tell you to call back when they’re available.
Run far away.
If you set up an appointment far enough in advance, Ford offers vehicle pickup and drop-off, similar to what Lincoln does. But it depends on the dealership.
The QuickLane oil change side doesn’t do it. Also, the only update I got about my car was FordPass telling me someone was driving it without a seatbelt, and it had 20 extra miles when I got it back.
Ford will design a flaw into their vehicles, ignore it, and then make you pay for the repair. Just look up Ecoboost coolant intrusion.
Raegan said:
Ford will design a flaw into their vehicles, ignore it, and then make you pay for the repair. Just look up Ecoboost coolant intrusion.
To be fair, they’re not the only ones who do that.
My Ford dealership was just as good as your Honda dealer, but service quality really depends on the location.
They charged me $280 to diagnose a noise. Came back five minutes later and said I needed new tires. So I basically paid $280 for them to look at my car.
Then they wanted another $180 for a set of lug nuts. Total scam. Now that I work at AutoZone, I realize how bad their pricing is.
Most dealerships will work on any car if they have the right equipment.
Your experience is dealership-specific, not Honda vs. Ford. A lot of these dealerships own multiple brands and operate the same way across them.
My local Ford dealership does all of that, too.
My experience has been good so far.
My Ford dealership has been short-staffed lately, and it shows. I might check out a different one.
DO NOT BUY A FORD! I used to be a lifelong Ford guy, but their quality has gone downhill.
They fired their Chief Quality Officer recently, but the damage is done. I bought a new Ford truck, and it’s been nothing but problems. Customer support is useless, and the dealership can’t fix the issues. It’s still under warranty, and I’m fighting just to get them to do their job.
If you buy a Ford, good luck. You’ll need it.
@Tanner
That’s wild. I’ve only ever owned Fords and never had any issues.
I had a Taurus, a Fusion, and another Taurus before that. I also drive a Ford Explorer and a Bronco for work. Management hasn’t mentioned any problems servicing those either.
I even heard good things about the Edge’s reliability.
@madisonwilson
Same here, which is why I kept buying them. But the truck I got recently changed everything. It’s been a disaster, and I’m not the only one:
@Tanner
So why did you keep buying Ford?