I bought my 2020 used from a Ford dealership about an hour away. I’ve picked up a few work trucks from them before, and it’s always been a smooth process.
When I got my Raptor, I also got a warranty. A couple of months ago, I had a small door lock issue. They gave me a loaner truck while they fixed mine, and I got it back quickly without paying anything.
A few weeks ago, I started hearing a grinding noise from my front driver’s side wheel when stopping. After checking my brakes and looking around this forum, I learned about the IWE hubs and how they tend to fail. There’s even a service bulletin about capping the vacuum lines instead of actually fixing the problem.
I replaced the vacuum solenoid and check valve since they’re common failure points, but it didn’t solve the issue. I called my salesman to explain what was going on and asked if a tech could call me. The head mechanic reached out, and we talked about the problem. I asked if their approach was to cap the lines instead of fixing the hubs, and he said they know about the TSB but don’t do that because it’s not a real fix. He told me if I could leave the truck for a couple of days, they’d replace the hub and do the job right.
After that, my salesman called to say they had a loaner truck ready for me whenever I could come in. I dropped my truck off today, and the owner of the dealership even came out to chat.
Now I’m driving a brand-new F-150 loaner and feeling really thankful. Just wanted to share this experience.